Planning for Product Recall Success:
How to build a resilient, recall-ready response framework
Overview:Product recalls rarely follow a predictable path. Whether triggered by consumer complaints, regulatory scrutiny, or supply-chain disruptions, your ability to respond with speed and compliance hinges on the strength of your preparation, long before an issue arises.
During this 30-minute masterclass, we will walk you through the core components of effective recall planning, from mapping customer escalation journeys to strengthening internal decision-making and communications frameworks.
Whether you're developing your recall protocols from scratch or enhancing an existing strategy, this masterclass will provide actionable guidance and key takeaways to help boost agility, improve team preparedness, and mitigate reputational and regulatory risks.
We hope you're able to join us on July 29.
During this session, our experts will share essential insights to help:
- Map end-user journeys using decision trees to anticipate friction points and streamline escalation pathways
- Structure injury and incident reporting to deliver ongoing clarity, insight, and governance
- Build robust governance frameworks to ensure consistent, accountable responses to regulatory and customer-driven escalations
- Leverage technical evidence to validate remedy effectiveness with transparency and confidence
- Tailor communication strategies to engage internal and external audiences with relevance and precision
Overview
Date: July 29, 2025
Chris Harvey
Senior VP, Client Services, SedgwickChris is recognized as an expert in the recall industry and routinely speaks on best practices at trade shows, conventions, and conferences. Throughout his career, he has managed more than 1,200 recall and in-market remediations, including hundreds for the nation’s largest brands.
Joe Rizzo
Director of Product Recall Solutions, SedgwickJoe is involved in all aspects of product recalls, from the establishment of prevention protocols to the management of worldwide events. With his proven and effective strategies, Joe aids some of the most prominent brands in the U.S., helping them to avoid, plan for, and resolve product crises, while streamlining their processes for future efficiencies.
Trusted by the world’s leading brands and most relied on businesses, Sedgwick brand protection is the market-leading provider of best practice product recall and remediation solutions.
With a 30-year track record of successfully protecting businesses, their customers and our environment, we’ve managed more than 7,000 of the most sensitive and time critical product recall programs, spanning 150+ countries and 50+ languages.