Mastering recall communications:
Essential strategies for mitigating regulatory penalties

Overview:

As global industries grapple with increasingly complex supply chain dynamics and heightened regulatory scrutiny, product recalls have surged to record-breaking levels. Now more than ever, companies must evaluate their recall communication strategies to ensure they can respond swiftly, transparently, and compliantly when a product crisis arises.
 
Whether you're refining an existing recall management framework or building one from the ground up, join our exclusive 45-minute webinar, Mastering Effective Recall Communications, on April 30. Our expert panel will share essential steps and best practices to help you navigate regulatory expectations, manage stakeholder communications, and mitigate reputational risks throughout a product recall event.

In-detail:

This focused session will provide you with actionable strategies to strengthen your recall communication framework, enhance regulatory compliance, and foster a company-wide culture of transparency and preparedness.

With over 30 years of experience managing more than 7,000 recalls across 150+ countries, our expert panel will share essential insights to help you align teams, improve data accuracy, and develop an effective recall response strategy. Discover how to develop clear messaging, manage media relations, and leverage data-driven insights to reach the right customers at the right time—ensuring your brand remains resilient and compliant.

We look forward to seeing you on April 30.

 

During this session, our experts will share essential insights and guidance on:

  • Effective messaging: Best practices for clear and transparent engagement with consumers, regulators, and partners throughout the recall lifecycle.
  • Regulatory reporting: Essential strategies for meeting regulator expectations and demands, and how to avoid costly penalties.
  • Public and media engagement: How to ensure a consistent narrative and maintain consumer trust.
  • Leveraging data: Key insight to ensure you can reach the necessary customers at the right time, and how to work with partners to ensure all customer data is utilized.

Overview

Date: April 30, 2025
U.S. time: 11:00 AM EDT
European time: 4:00 PM BST / 5:00 PM CEST
Duration: 45 minutes

Chris Harvey

Chris Harvey

Senior VP, Client Services, Sedgwick
Chris is recognized as an expert in the recall industry and routinely speaks on best practices at trade shows, conventions, and conferences. Throughout his career, he has managed more than 1,200 recall and in-market remediations, including hundreds for the nation’s largest brands.
Sean Wood

Sean Wood

Executive VP, Weber Shandwick
Sean has nearly 30 years of experience helping companies and nonprofits build and safeguard their reputations, often in highly-regulated industries. He has deep expertise in health care and cybersecurity incident communications with a proven track record of conceptualizing, implementing and managing strategic communications programs that advance key business and reputation objectives.
Jeremy Schutz

Jeremy Schutz

Director of BD, Sedgwick
A strategic consultant with 20+ years of experience, Jeremy helps the world’s leading brands navigate complex product recall and in-market remediation events. With expertise in product risk management, compliance, and crisis communication, Jeremy develops recall strategies to ensure swift and effective resolution, minimizing the financial and reputational impacts, while protecting the wellbeing of consumers.

About Sedgwick Brand Protection

Trusted by the world’s leading brands and most relied on businesses, Sedgwick brand protection is the market-leading provider of best practice product recall and remediation solutions.

With a 30-year track record of successfully protecting businesses, their customers and our environment, we’ve managed more than 7,000 of the most sensitive and time critical product recall programs, spanning 150+ countries and 50+ languages.