First Moves Matter: How to Interact with the CPSC When a Recall Strikes

Overview:
Navigating regulatory requirements in the consumer product sector has become increasingly complex as standards evolve and expectations from regulatory bodies intensify.
 
Make no mistake, the first interactions with the CPSC during a recall can significantly influence the recall's trajectory and your brand’s reputation. In these initial days, every action matters.
 
In-detail:
 
In this 30-minute masterclass, we outline the essential practices and strategies that will enable you to secure a strong initial footing during this pivotal time. 
 
Whether you’re experienced with CPSC engagement or facing it for the first time, our expert panel – equipped with decades of consumer product and regulatory experience – will walk you through best practices for setting the right tone, responding effectively, and building a foundation for trust and compliance during the initial recall response.
 
Prepare your company for confident, compliant action when it matters most—register now to master CPSC interactions.
 

During this session, you’ll discover:

  • The current regulatory landscape at the CPSC and projected developments in 2025.
  • What companies should anticipate when first interacting with the agency, whether through an initial report or during a potential recall.
  • Key strategies for effective communication and documentation with the CPSC in the critical early weeks following a product safety report.
  • Common mistakes companies face when initially engaging with the agency, and tips on how to avoid them.
  • Recommendations on early steps in the reporting or recall process that lay the groundwork for future success.

Overview

Date: Tuesday, December 10, 2024
U.S. time: 11:00 AM EST
European time: 4:00 PM GMT / 5:00 PM CET
Duration: 30 minutes


Chris Harvey

Chris Harvey

Sr. Vice President, Client Services, Sedgwick
Chris is recognized as an expert in the recall industry and routinely speaks on best practices at trade shows, conventions, and conferences. Throughout his career, he has managed more than 1,200 recall and in-market remediations, including hundreds for the nation’s largest brands.

Erik Swanholt

Partner, Foley & Lardner LLP
With 25 years of experience, Erik Swanholt specializes in assisting manufacturers and retailers in navigating complex consumer product safety and litigation issues. He has extensive expertise in regulatory compliance, product recalls, and remediation, working with agencies like the CPSC and FDA.
About Sedgwick brand protection

Trusted by the world’s leading brands and most relied on businesses, Sedgwick brand protection is the market-leading provider of best practice product recall and remediation solutions.

With a 30-year track record of successfully protecting businesses, their customers and our environment, we’ve managed more than 7,000 of the most sensitive and time critical product recall programs, spanning 100+ countries and 50+ languages.