The Anatomy of a Successful Product Recall:
Inside the playbook of a well-executed recall

Overview:

In an era where product issues can become global news in minutes, the ability to manage a recall effectively is a true test of operational readiness. With regulatory expectations intensifying and supply chains growing more complex, companies must learn from what works—not just what went wrong.
 
Join us on June 25 for an exclusive 30-minute webinar where we'll unveil the defining characteristics of effective product recall management. Drawing from our three decades of frontline experience handling over 7,000 recall events in more than 150 countries, our team will share the core fundamentals to executing a seamless product recall, from customer identification to regulatory closeout and beyond.

In-detail:

During this 30-minute masterclass, we'll examine real-life examples of high-profile recalls that were executed with speed, clarity, and control—revealing the critical steps that contributed to their success. We’ll walk through key components including internal decision-making, regulatory liaison, data management, and customer engagement.

With insights from over 7,000 recalls managed globally, our experts will share practical takeaways to help your organization develop a more agile, coordinated, and resilient recall strategy. Whether you're refining your existing approach or starting from scratch, this webinar will equip you with the tools to plan, execute, and learn from the most challenging product recall events.

We hope you're able to join us on June 25.

 

During this session, our experts will share essential insights and guidance on:

  • What sets successful recalls apart: Real-world examples of recalls executed with speed, clarity, and control.
  • The anatomy of effective response: Key steps for aligning internal teams, managing external stakeholders and maintaining compliance.
  • Communication that builds resilience: How to deliver clear messaging and smart engagement that protects trust during high-pressure events.
  • Lessons learned: Practical takeaways from high-profile product recalls—what worked and how to apply it.

Overview

Date: June 25, 2025
U.S. Time: 11:00 AM EDT
European Time: 4:00 PM BST / 5:00 PM CEST
Duration: 30 minutes

Chris Harvey

Chris Harvey

Senior VP, Client Services, Sedgwick
Chris is recognized as an expert in the recall industry and routinely speaks on best practices at trade shows, conventions, and conferences. Throughout his career, he has managed more than 1,200 recall and in-market remediations, including hundreds for the nation’s largest brands.
Matt Walker

Matt Walker

Director of Business Development, Sedgwick
Matt is involved in all aspect of product recalls, from the establishment of prevention protocols to the management of worldwide events. With his proven and effective strategies, Matt aids some of the most prominent brands in the U.S., helping them to avoid, plan for, and resolve product crises, while streamlining their processes for future efficiencies.

About Sedgwick Brand Protection

Trusted by the world’s leading brands and most relied on businesses, Sedgwick brand protection is the market-leading provider of best practice product recall and remediation solutions.

With a 30-year track record of successfully protecting businesses, their customers and our environment, we’ve managed more than 7,000 of the most sensitive and time critical product recall programs, spanning 150+ countries and 50+ languages.