Customer service excellence in loss adjusting
Tactics to deliver fast, transparent and supportive experiences.
Overview:
Customer service isn’t just a differentiator — it’s a key retention driver. In today’s property claims landscape, excellence in customer service means speed, transparency and personalization are must-haves. To stay ahead, it’s critical for organizations to elevate every interaction and embrace the digital transformation redefining loss adjusting.
Join us on Feb. 11 for a focused 30-minute webinar led by Nathan Ritland, Vice President of Client Services. This session will unpack insights from Sedgwick’s 2025 Loss Adjusting Insights Report and share practical strategies to deliver exceptional customer experiences.
Key takeaways:
- Understand the generational shift in customer expectations and why service matters more than ever
- Identify the biggest service gaps and how to close them with tailored offerings and digital tools
- Learn how technology is driving customer excellence in the property claims industry
- Discover what “fast, transparent and supportive” customer service looks like in practice
During this session, you'll discover:
- Find opportunities to reduce churn by aligning service with evolving customer motivators
- Leverage technology to enhance speed, convenience and personalization
- Build resilience and retention through customer service excellence
Hear from our experts
Nate Ritland
Vice President, Client Services
As Vice President of Client Services, Nate helps build strong client relationships and drives meaningful growth within Sedgwick’s loss adjusting business. With more than 20 years of experience across commercial and personal lines, he combines technical knowledge with a passion for helping clients and customers thrive.