Essential Strategies for Exploring Product Risk:
Discover How Safety Investigations Truly Unfold

Overview:
 
When a potential product safety concern emerges, organizations are faced with a critical question: is this an isolated issue, or the start of a broader risk that demands formal investigation? Making the right call early can significantly reduce regulatory exposure, legal risk, and brand impact — but doing so requires more than intuition.
 
Watch back our 30‑minute webinar where Sedgwick and Exponent explore how product safety investigations are approached in practice. From defining scope and applying scientific methodologies, to interpreting findings and guiding next steps, this session provides a clear, structured view of how organizations can diagnose product risk with confidence and precision.
 
Within this session and accompanying insights guide, you'll discover:
  • The critical first steps when a potential product safety issue is identified.
  • How investigations are structured, scoped and prioritized.
  • How timelines differ across straightforward assessments and more complex investigations.
  • How findings inform recalls, redesigns and regulatory strategy.
  • Common challenges and how experienced investigators overcome them.
  • How investigation outcomes guide corrective actions and ongoing risk management.

Understanding product risk requires more than reacting to issues — it demands a structured, evidence-based approach. Gain access now to discover how leading organizations diagnose, investigate, and respond to product safety concerns with clarity and confidence.

Chris Harvey

Chris Harvey

Senior Vice President, Sedgwick
Chris is recognized as an expert in the recall industry and routinely speaks on best practices at trade shows, conventions, and conferences. Throughout his career, he has managed more than 1,200 recall and in-market remediations, including hundreds for the nation’s largest brands.
Jason Hertzberg

Jason Hertzberg

Corporate Vice President and Principal Engineer, Exponent
Dr. Jason Hertzberg is a distinguished specialist in consumer product safety and recall investigations. He has worked with Fortune 500 companies and international corporations, presenting findings to the Consumer Product Safety Commission and the US Department of Justice. Dr. Hertzberg addresses potential safety issues covering a wide range of consumer products, both pre-market and post-market.

About Sedgwick Recall

Trusted by the world’s leading brands and most relied on businesses, Sedgwick brand protection is the market-leading provider of best practice product recall and remediation solutions.

With a 30-year track record of successfully protecting businesses, their customers and our environment, we’ve managed more than 8,000 of the most sensitive and time critical product recall programs, spanning 150+ countries and 50+ languages.