Fraud in Product Recalls - Watch Now
What You Need to Know and How to Stay Ahead

Overview:
 
Fraud during product recalls is emerging as one of the most pressing challenges for brands worldwide. While recalls are designed to protect consumers and maintain trust, bad actors are exploiting these processes with alarming creativity—costing businesses millions of dollars and undermining confidence in the very systems meant to safeguard the public.
 
From fake photos and duplicate registrations to organized schemes using bots, AI, and counterfeit products, the tactics are evolving fast. Convenience-driven processes, designed to improve customer experience, can inadvertently create vulnerabilities that fraudsters are quick to exploit.
 
Watch back our 30-minute webinar where our product safety specialists reveal the growing threat of fraud in recalls and provide practical, proven strategies to help organizations stay ahead—without sacrificing customer trust or efficiency.
 
Key takeaways:
  • Why fraud is on the rise and how convenience-driven processes create exploitable gaps.
  • The most common fraud tactics—from individual scams to large-scale organised efforts.
  • Real-world consequences and what leading companies are doing to fight back.
  • Practical strategies to prevent, detect and mitigate fraud without compromising customer experience.
  • How to balance convenience with security to protect your brand and maintain consumer confidence.


This session is designed for individuals responsible for product safety, quality, legal, and recall execution who are looking to strengthen controls without creating unnecessary friction for genuine consumers.

Chris Harvey

Chris Harvey

Senior VP, Client Services
Chris is recognized as an expert in the recall industry and routinely speaks on best practices at trade shows, conventions, and conferences. Throughout his career, he has managed more than 1,200 recall and in-market remediations, including hundreds for the nation’s largest brands.
Matt Walker

Matt Walker

Director of Business Development
Matt is involved in all aspect of product recalls, from the establishment of prevention protocols to the management of worldwide events. With his proven and effective strategies, Matt aids some of the most prominent brands in the U.S., helping them to avoid, plan for, and resolve product crises, while streamlining their processes for future efficiencies.
 

About Sedgwick Brand Protection

Trusted by the world’s leading brands and most relied on businesses, Sedgwick brand protection is the market-leading provider of best practice product recall and remediation solutions.

With a 30-year track record of successfully protecting businesses, their customers and our environment, we’ve managed more than 8,000 of the most sensitive and time critical product recall programs, spanning 150+ countries and 50+ languages.